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Customer expectations in Ontario have changed dramatically. Whether someone is booking a taxi in Waterloo, scheduling a service in Mississauga, or asking a quick question in Kitchener, one thing is consistent — people don’t want to wait on the phone anymore.

Today’s customers expect instant replies, ...

Whether you run a salon in Kitchener, a contracting company in Mississauga, or a dental clinic in Waterloo, one thing is true across Ontario:

Customers expect instant responses.

Not within an hour. Not “we’ll get back to you.” They want answers right now — or they move on to the next business.

This shi...